Refund &Return Policy
Overview
At WallKalakar, most wallpapers and décor products are customized or made-to-order. We therefore request you to carefully check your design, measurements, material, colour, and order details before placing your order.
Returns
Returns or exchanges are accepted only if the product received is damaged, defective, incorrect, or different from the product ordered.
Customized, personalized, or made-to-order wallpapers cannot generally be returned or exchanged once production has started.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order details and clear photographs/videos of the product and packaging.
After reviewing the issue, our team will provide an appropriate resolution, which may include a replacement or refund.
Refunds
Once your return or claim has been reviewed and approved, the applicable refund will be processed to your original payment method. The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.
Order Cancellation
Cancellation requests must be made before production begins. Once a customized or made-to-order product has entered production, cancellation may not be possible.
Exchanges
We replace products only when they are confirmed to be defective, damaged, or incorrectly supplied. Customized products cannot be exchanged simply due to a change of preference.
Shipping
If the product is being returned due to a confirmed manufacturing defect, damage, or an incorrect item supplied by WallKalakar, we will guide you regarding the return process.
For returns that are not covered under our return policy, any applicable return shipping charges may be the customer’s responsibility.
Important Note
Slight variations in colour, texture, or appearance may occur due to differences in screens, lighting, printing, and material. Such minor variations may not qualify as a defect.
Need Help?
For any questions regarding refunds, returns, replacements, or cancellations, please contact our support team with your order number and relevant details.
