FAQs

Yes, our Rajouri Garden (Delhi) showroom is open for visitors. To make an appointment, please contact our showroom directly.

India Shipping
There are three delivery options to choose from at the checkout:

• • 1. Express Delivery – Your order will be delivered the next working day if placed before 2pm Monday-Saturday*
  • 2. Standard Delivery – Your order will be delivered in 2-3 working days via one of our courier partners
  • 3. Select Delhi Ncr postcodes Same Day Diamond Service Delivery – Your order will be delivered the same working day if placed before 4pm Monday-Friday. Please see FAQ > Diamond Service for more details.

Please note, we are currently dispatching orders Monday-Friday 9am-2pm. Any orders placed after 2pm will be dispatched the next working day.

• • We do not ship on weekends or public holidays

International Shipping

• • Express Delivery – Your order will be delivered with within 1-5 working days, depending where you are in the world.

   

We are based in the Delhi (India) & ship to select international markets. Customers in the following countries can order Customized wallpaper:
Australia, Austria, Belgium, Denmark, Islands, Finland, Germany, Gibraltar, Hong Kong, Hungary, Iceland, Jersey, Mexico, Netherlands, New Zealand, Norway, Romania, Singapore, Slovakia, Sweden, Switzerland, UK, Nepal, Bhutan, Burma, Dubai, Doha, Sharjah, and the USA.
Samples of all wallpapers and fabrics are available to purchase worldwide.
We are working with our shipping partners to offer this same service for our samples & fabric lengths & will update our FAQs with more information in due course.
Samples
Orders for all wallpaper & fabric samples can be purchased nationwide as well as internationally. These are posted and should arrive within 2-5 working days. International samples are sent and should arrive within the following timeframes: Asia 2-7 working days, Rest of the World 4-12 working days.
Please allow slightly longer for your samples to arrive due to current COVID-19 restrictions worldwide.
If you have any queries regarding samples please email us at Xception.Interiors2013@gmail.com Please note, international samples may be subject to import duties and/or taxes, we are working with our shipping partners to change the service we use to send these & will update our FAQs as soon as this is in place.

We use all major carriers and local courier partners.

Sometimes we will preview new collections online allowing you to pre-order a product before launch. These will be shipped from the collection launch date – this can be found within the description on the collection page. If you have ordered any other products that are available immediately, they will be shipped separately.

If one of our products is showing as out of stock, please contact us Xception.interiors2013@gmail.com and one of our Client Service Ambassadors will be able to advise on the expected timeframes for incoming stock.

If you are trying to add multiples of a product to your cart but are receiving an error message, this is because we do not have the quantity you require in stock. Please contact Xception.interiors2013@gmail.com for expected timeframes of incoming stock.

How do I order wallpaper or cut fabrics?
Select the ‘roll’ or ‘metre’ option on your desired product and enter the number of wallpaper rolls or fabric metre lengths you wish to purchase.
Our acceptance of your order will take place when we email you with an order acknowledgment, at which point a contract will come into existence between you and us. The order acknowledgment will confirm the products you ordered and the delivery information you have provided. Please contact us as soon as possible if there are any errors in the order acknowledgment.

If you wish to arrange a return to Wallkalakar, please contact our Online Team at Xception.interiors2013@gmail.com or call 8287138847.
If the item is faulty or an order error has been made by Wallkalakar, our Client Service team will arrange a replacement and a collection of the goods. wallkalakar will arrange a full refund to a maximum of the order value.
Please note: we do not accept any returns of samples, paste or cut to order fabrics.

Our samples are A4 (21cm x 29cm). You can order a sample of wallpaper by clicking ‘sample’ & adding to your basket.

We do not currently offer larger samples as the size provided is intended for colour-matching purposes only. If you would like to see a bigger piece of the wallpaper, we advise visiting a Cole & Son stockist as well as viewing all of our designs in-situ on our Instagram. This will give a better idea of how the design and colours look in a real interior.

Hanging instructions are provided with every wallpaper delivery. They can also be found here. Please read these instructions carefully before starting to hang.

We recommend Wallkalakar Tub Paste for all of our non-woven, silk, & grasscloth wallpapers; a specially prepared ready-mixed starch based paste. If you would like to add wallpaper paste to your order, please contact us at

Please always check the hanging instructions supplied with your wallpaper. Most Wallkalakar wallpapers are non-woven paste the wall products.

As long as the room is well-ventilated and the walls are in good condition, Wallkalakar non-woven wallpapers can be used in bathrooms and Exterior walls. However, they should not be placed in areas where they are likely to come seepage. In order to help prevent against problems when using wallpapers in high humidity areas, we recommend using a matte decorators varnish on top of the wallpaper which will provide better protection against moisture. We advise you test the varnish on a wallpaper sample to check you are happy with the finish before applying to the wall.

Wallkalakar’s non-woven wallpapers are sponge wipeable, with a soft damp cloth and mild shampoo. We do not recommend attempting to wipe our silk, grasscloth or flock wallpapers.

It is always best to allow a newly plastered wall to fully dry out for two or three weeks before hanging wallpaper. If you need to decorate before the plaster has fully dried the walls must be ‘sized’ before hanging. Use a normal decorator’s size or diluted good quality paste and then follow the hanging instructions.

When hanging textured wallcoverings please be aware that they do not allow the wall to breathe, and any moisture present in the walls will be trapped there and could create mould. The recommended paste (which includes a fungicide) will help to prevent this. Please check the hanging instructions for further information.

Please contact wallkalakar team with the product code you require certification for.

All Wallkalakar fabric is sold per metre. When you have selected your chosen fabric, please then add the selected quantity you would like to purchase to your basket.
Fabric lengths are currently only available for delivery within the India.

Determining the amount of fabric you require for a project will be dependent on the design that you select. We recommend consulting a professional upholsterer who will be able to guide you on the amount of fabric required.

All our fabrics are recommended to be DRY CLEANING ONLY to maintain their best appearance.
Positioning of furniture in the home: Direct sunlight may cause fabrics to fade or discolour, so protect your fabric by drawing curtains or blinds. Direct heat from radiators, heaters or fires can also cause these effects so position your furniture away from any possible source. Avoid placing sharp objects such as buckles, pens, keys and other objects onto the fabric.
Regular maintenance: Use a vacuum or soft brush to remove surface dust, loose fabric fibres or bobbling on a weekly basis. Turn your vacuum down to a low setting and use a brush attachment. This will remove dust particles and prevent soiling and undue wear. A gentle vacuum will also help reduce pilling which some fabrics are prone to.

A Martindale Rub Test measures the durability of a fabric in order to determine how and where a fabric is best used.

We have graded our fabric in order to make clear where they are most suitable to use:
Decorative use – suitable for items that will receive very light use including curtains, loose covers, pillows and spreads
Light domestic use – suitable for light wear such as curtains and blinds
General domestic use – suitable for everyday items including upholstery, curtains and blinds
Light commercial use – suitable for light wear in a contract environment such as in hotels and restaurants